Before proceeding with your return, please consider visiting our FAQ page for further information on how to troubleshoot your bands.
If there is any reason you are not satisfied with your purchase, you have 30 days to return it with a money-back guarantee or product exchange.
Returns are accepted within the first 30 days from the date of purchase. If you are within this window, please reach out to our Customer Support Team via email at firstname.lastname@example.org or fill out this form to initiate a return.
Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form MUST be included with your return. Please keep in mind, we do not cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.
Once we receive the return device to our warehouse, it will take approximately 5-7 business days to process a refund.
Once the refund is issued, it may take 5-7 business days for it to reflect in your original method of payment. The amount reimbursed to the original method of payment will equal the total purchase price less a $25 return and processing fee. Please note that this charge is not an attempt at profit and is simply in place to cover the return shipping, warehouse restocking, and transaction costs incurred from returns.
We do not offer any return or refund on sales items, unless under warranty.
Stockists or distributors
If you need to return a cuff you have purchased from a distributor, please contact them directly to see their return policy. We are unable to accept returns of products purchased outside of AirBands' online store.
If you have any concerns at all, please feel free to reach out to our support line at email@example.com .