Frequently Asked Questions

About AirBands

What is included with Airbands?

2 x AirBands cuffs, consisting of a PVC module attached to a band.

USB to dual charging USB-C cable.

Mesh travel bag.

Care and use instructions.

How to select a cuff size?

Airbands come as a pair of Upper Limb or Lower Limb cuff sizes.

Lower limb cuffs are also suitable to wear as upper limb cuffs. Therefore, to select a cuff size we recommend you measure the circumference of your upper or lower limbs to determine the best fitting cuff for your desired limbs.   

If you are between the Upper Limb and Lower Limb size, we suggest you opt for the Lower Limb size to accommodate future muscle growth. 

Wearing AirBands

How to wear AirBands:

Note: Users are advised to seek advice from a medical practitioner prior to wearing and using AirBands. 

AirBands should be positioned on the area of the limb with the largest circumference. This is where there is the most tissue between the cuff and the artery, to prevent excessive shearing of the artery. See a guided video on our website here.

To apply an upper limb cuff:

  1. Place the cuff on your arm where there is the largest circumference (directly over the deltoid tuberosity). 
  2. Ensure the module is facing forward, and the AirBands logo can be read the right way up. 
  3. Fasten the cuff in the correct position, by wrapping the velcro band through the metal loop.  
  4. Ensure you leave enough room under the cuff for two fingers between the skin and the band. 

To apply a lower limb cuff: 

  1. Place the cuff on your thigh where there is the largest circumference (directly under the inguinal fold). 
  2. Ensure the module is facing forward, and the AirBands logo can be read the right way up. 
  3. Fasten the cuff in the correct position, by wrapping the velcro band through the metal loop.  
  4. Ensure you leave enough room under the cuff for two fingers between the skin and the band. 

Upper Limb Cuff

Lower Limb Cuff

Accessing the AirBands app

What are the minimum device requirements?

The AirBands App is available for iOS and Android smart devices.  

The minimum smart device requirements for operating the AirBands app are as follows:

 

iPhone 5+ devices 

Most Android devices 

All devices 

Min. iOS 10.0 

 

Min. Android 5.0 

Location access enabled*

 

Require Bluetooth BLE 4.0 

 

 

*This is required for all Android apps using Bluetooth Low Energy (BLE)

How to download the AirBands App?

The AirBands app is available for download from the App Store and Google Play Store. 

How to create a login?

  1. Download and launch the AirBands app.
  2. Click through the VALD account sign up prompts.
  3. A confirmation email will be sent to your inbox - if required, check your spam/junk folder.
  4. Click the relevant link in the confirmation email to confirm your login details.

How to reset my password?

Follow this link to reset your password.

Pairing AirBands

How to pair AirBands to your smart device?

To pair your AirBands:

  1. Ensure Bluetooth is enabled on your smart device.
  2. Open the AirBands app. 
  3. Complete the in-app BFR Screening tool, to access the pairing screen. 
  4. Turn your AirBands on. Firmly press the module button. The LED will flash red and orange when it is ready to pair with your device.
  5. Click in-app to connect your AirBands.

How to pair AirBands to a different or new smart device?

When AirBands are paired to a device they will remain ‘locked’ to that device, to prevent them pairing with another device within close proximity.

Therefore, in order to pair your AirBands with a new smart device, you may need to un-lock your AirBands from your original smart device. 

To unlock your AirBands: 

  1. Go to the pairing screen on your original smart device. 
  2. Tap on the paired AirBand. 
  3. Tap on ‘Forget & Disconnect Airband’. 

Once your AirBands are un-locked from your original device, you are free to pair them with a different smart device.

What to do if pairing fails? 

If you are unable to pair your AirBands, please ensure the following: 

  1. Your smart device meets the minimum Bluetooth BLE 4.0 requirement. 
  2. The Bluetooth on your smart device is turned on. 
  3. Your AirBands are charged and turned on. 
  4. Your AirBands are not paired to another smart device.

If you are still unable to pair, please ensure the following: 

  1. Toggle your Bluetooth off and on. 
  2. Turn your AirBands off and on: 
  3. Press and hold the module button for 3-5 seconds until the LED no longer illuminates. 
  4. Firmly press the module button. The LED will flash red and orange when it is ready to pair with the AirBands app. 

Calibrating AirBands

How to calibrate AirBands? 

Calibration is a delicate process. This is where the AirBands will inflate to automatically detect the limb pressure and calculate your arterial occlusion pressure (AOP). 

To ensure the most accurate calibration of your AirBands, follow the steps below. 

For the most accurate upper cuff calibration: 

  1. Ensure the upper cuffs have been positioned correctly and there is no residual air in the air bladder. 
  2. Get into a comfortable sitting position, with the back of the arm supported. 
  3. Relax the arm. 
  4. Avoid moving while the cuff is inflating - only one cuff will inflate during calibration.  

 

For the most accurate lower cuff calibration: 

  1. Ensure the lower cuffs have been positioned correctly and there is no residual air in the air bladder. 
  2. Get into a sitting position, with the knee bent 90; or get into a lying position, with the back of knee supported by a small towel. 
  3. Relax the knee. 
  4. Avoid moving while the cuff is inflating - only one cuff will inflate during calibration.  

 

To start calibration: 

  1. Ensure your AirBands are:
    1. Fully charged; 
    2. Turned on; 
    3. Paired to the AirBands app; and 
    4. Applied to the correct position on the limb. 
  1. Proceed to ‘Pressure Mode Selection’ in the app. 
  2. Tap ‘Proceed with Automatic Mode’. 

What to do if calibration fails? 

If calibration fails, please ensure the following: 

  1. You remain still while the cuff is inflating – it is important to maintain a stationary, non-tensed position. 
  2. Your AirBands batteries are charged above 50%  as indicated in-app by the battery icon.  
  3. Your AirBands cuff is in the correct position  area of the limb with the largest circumference, module facing forward, and the AirBands logo can be read the right way up. 
  4. There is no residual air in the air bladder  apply gentle pressure with hands to remove air. 
  5. The cuff is not too tight enough room under the cuff for two fingers 

 

If you are still unable to calibrate, please try the following: 

  • A different body position: 
    • Sitting with knee bent 90⁰; or 
    • Lying position, with back of knee supported by a small towel. 
  • Firmly secure the module to the band:  
    1. Feel the cuff material where AirBands module attaches to the band.  
    2. The area should feel smooth with two small, rounded bumps. These bumps are the two plugs that connect the airbladder in the band to the module. 
    3. Push down on the plugs to firmly secure the module-to-band connection.   

Inflating AirBands

How to inflate Airbands?

AirBands cuff inflation is automatically controlled via Bluetooth, using the AirBands app. 

After the calibration process, your arterial occlusion pressure (AOP) will be recorded in the AirBands app.  

You can then select a percentage of your AOP to be applied during training: 

Note: When selecting a pressure setting you should apply the minimal amount of pressure required to achieve the outcome you are after. 

 

    • 50% (recommended for arms); 
    • 80% (recommended for legs);
    • or a custom value can be set.

 

Once you have confirmed a pressure to be applied, the AirBands can be inflated by tapping the Inflate button in the app. 

This will automatically inflate the paired cuffs to the selected occlusion zone and maintain this air pressure for the duration of the training session. 

What to do if AirBands do not inflate?

If you are unable to inflate your AirBands, it is possible the module is not securely connected to the band and therefore while the air pump is working it might not be filling the bladder.

Please try the following to firmly secure the module to the band:  

 

  1. Feel the cuff material where AirBands module attaches to the band.  
  2. The area should feel smooth with two small, rounded bumps. These bumps are the two plugs that connect the airbladder in the band to the module. 
  3. Push down on the plugs to firmly secure the module-to-band connection.

 

If you are still unable to inflate your AirBands, ensure there is no residual air in the air bladder prior to pressing inflate. This can be done by gently applying pressure on the cuffs to remove the air. 

Deflating AirBands

How to deflate AirBands?

The cuff pressure can be deflated by tapping the Deflate button in the AirBands App at any time, or by firmly pressing the module button on each AirBand. 

If deflation is successful, there should be an immediate release of air. 

AirBands battery

How to check the battery level?

When AirBands are paired to the AirBands App a battery icon, showing the battery level, will display in the app. 

How long does a charged battery last?

When fully charged an AirBands battery can last up to 100 inflations, however it is best to always keep the battery charged for optimal use. 

BFR safety

Is it safe to use BFR? 

BFR training, like other forms of exercise, comes with inherent associated risks.

It is important to screen appropriately prior to commencing BFR training, particularly if you have one or many of the following medical contradictions:

 

  • Current or previous history of Venous Thromboembolism (VTE)
  • Antiphospholipid Syndrome (Recurrent Thrombin’s)
  • Family history of VTE on long term warfarin use
  • Pregnancy
  • Thrombophilia
  • Infection within limb
  • Diabetes
  • Cancer
  • Vascular graft
  • Lymphedema
  • Anti-thrombin deficiency

 

The above is not an exhaustive list, therefore it is important to be screened by a qualified medical practitioner before participating in BFR training. 

AirBands safety

Please ensure that you carefully read and complete the in-app screening tool*, prior to commencing BFR training. 

If at any time you feel pins and needles, sensation changes (coldness), or pain you must immediately stop BFR training and seek medical assistance. 

*The screening tool is not a comprehensive assessment and does not result in a warranty of a particular safety outcome and in no way guarantees against an adverse event occurring (including the potential for serious injury or death). 

How to stop inflation in an emergency?

The button on each cuff module acts as an emergency stop.  

Any time a cuff is inflated, it can be immediately deflated by firmly pressing the large button on the module. 

How to remove AirBands? 

A cuff can be removed from a limb at any time by pulling off the Velcro strap. 

How to recomplete the screening tool? 

At least one cuff must be paired to the AirBands app to access the screening tool. Once you proceed from the pairing screen in the app you will have the option to recomplete the screening tool.

Caring for AirBands

How to clean AirBands? 

It is recommended the straps on AirBands are cleaned regularly. To clean the AirBands strap:  

  1. Start with a non-abrasive cloth (e.g., microfibre cloth).
  2. Dilute a small amount of powdered detergent, in equal parts lightly warmed water.
  3. Dab the cloth in the water mixture, until the cloth is lightly saturated.
  4. Wipe the lightly saturated cloth over the main body of strap (avoiding contact with the AirBands plastic module).
  5. Once satisfied the strap has been wiped down sufficiently, allow the strap to air dry.

Do AirBands need servicing? 

Provided there is no physical damage to the module or bladders, AirBands should not require any servicing. 

SHIPPING AND RETURNS

How long do AirBands take to ship?

If you have any queries regarding shipping location, please contact us at info@airbandsbfr.com. We will be happy to help or provide you with a shipping estimate.

Once our warehouse has received your order, it’ll be processed and shipped within 2-3 business days.

Below are shipping estimates per region. If you haven’t received your package within 7-15 business days, please do not hesitate to reach out to our Customer Support team at info@airbandsbfr.com

Domestic Shipping (Australia):

  • Sydney, Melbourne and Brisbane: 2 – 5 days
  • All other locations: 5 to 12 days.

International Shipping (USA, Europe, UK):

  • USA: 7-12 days
  • Europe: 6-14 days
  • UK: 5-9 days
  • UAE: 9-15 days

If you have any queries regarding shipping location, please contact us at info@airbandsbfr.com. We will be happy to help or provide you with a shipping estimate.

Can I cancel my AirBands order?

Unfortunately orders cannot be cancelled, as we fulfill using global third-party shipping partners. If required, you do have 30 days to return your AirBands purchase. Please refer to refunds policy.

Can I change my order address?

We have a very small window of time after an order is placed to make any changes, however we will assist as best we can. Should you need to change your order address, please contact us at info@airbandsbfr.com . 

How can I track my order?

Once your order has been placed, you will receive a confirmation email with the tracking information.

Should you come across any issues with tracking your package, please feel free to reach out to us at info@airbandsbfr.com, and we will work to resolve the issue as soon as possible.

Can I return AirBands?

If there is any reason you are not satisfied with your purchase, you have 30 days to return it with a money-back guarantee or product exchange, provided the cuffs are in new and unworn condition or are covered by warranty.  

  • Returns are accepted within the first 30 days of receipt of your purchase. If you are within your first 30 days, please proceed with the return process.
  • Please note, if you have had a change of mind and wish to return your product, we will be unable to cover the cost of shipping for product return.

Sale items

We do not offer any return or refund on sales items, unless under warranty.

Stockists or distributors 

If you need to return a cuff you have purchased from a distributor, please contact them directly to see their return policy. We are unable to accept returns of products purchased outside of VALD’s online store.  

What is the returns process?

There are a few important things you must note before commencing a product return:

  • If you have had a change of mind and wish to return your product, we will be unable to cover the cost of shipping for product return.
  • No refunds will be processed until after the goods have been returned to VALD. We do ask that you kindly allow up to 5 business days for your return to be processed once it is received by our team.
  • Any transaction fees incurred by VALD (i.e. Stripe, AfterPay, etc) will be deducted from the customers refund for change of mind returns.
  1. A request to return your AirBands can be submitted by email to info@airbandsbfr.com
  2. Once we receive your return request and it fits the return criteria, a member of our team will provide you with a Return Authorisation Form to complete and send back to us. The form MUST be included with your return.
  3. Exact return address will be provided by our Customer Support team via a return slip.
  4. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.
  5. Once we receive the returned device to our warehouse, it may take up to 5-7 business day to process a refund or ship your new product.
  6. Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment or for you to receive your new pair of cuffs.

How long are AirBands covered under the limited warranty?

If any malfunctions occur, your limited warranty covers:

  • AirBands module for 1 year
  • AirBands battery and charger for 1 year

This warranty does not cover damage caused by misuse or abuse, accident, liquids, including but not limited to, water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions.

This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty. VALD shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective and materials are not available, VALD reserves the right to make product substitutions in lieu of repair or replacement.

Please contact us at info@airbandsbfr.com with any questions.